Customer service policy

1. Product Availability

  • All products listed on the Site are subject to availability. While we maintain rigorous inventory management, stock discrepancies may occur.
  • If an item becomes unavailable after you place an order, we will:
    • Promptly notify you via email or SMS.
    • Offer a suitable replacement (if applicable) or a full refund to your original payment method within 3–5 business days.
  • No compensation will be provided for delays or cancellations due to unavailability.

2. Pricing

  • Prices are displayed in the currency selected during checkout (e.g., USD, EUR, GBP) and are subject to change without notice.
  • Pricing Corrections: We reserve the right to:
    • Rectify pricing errors (e.g., typographical mistakes, technical glitches).
    • Cancel orders affected by such inaccuracies, even after confirmation, and refund the full amount paid.
  • Discounts, promotions, or flash sales apply only during stated periods and cannot be retroactively honored.

3. Order Processing

  • Orders are typically processed within 1–3 business days (excluding weekends and holidays).
  • Processing Delays: May occur during peak seasons (e.g., Black Friday, holidays) or due to unforeseen circumstances (e.g., extreme weather, logistical disruptions). We will notify you via email if delays exceed 3 business days.
  • Upon shipment, you will receive a confirmation email containing a tracking number and estimated delivery date.

4. Shipping

  • Shipping Options: We offer multiple methods (e.g., Standard, Expedited) with delivery times varying by:
    • Your Location: Domestic (U.S.) orders typically arrive in 3–5 business days; international orders in 7–14 business days.
    • Selected Method: Expedited shipping guarantees faster delivery (e.g., 24–48 hours for urban areas) at an additional cost.
  • Shipping Fees: Calculated at checkout based on:
    • Package weight, dimensions, and destination.
    • Selected shipping method (e.g., 60; free for orders over $60).
  • International Orders: Additional fees (e.g., customs duties, taxes) may apply and are the customer’s responsibility.

5. Intellectual Property

  • All content on the Site, including but not limited to:
    • Images, logos, trademarks, product designs, and text.
    • Site layout, code, and user interface elements.
  • Is the exclusive property of Ochapparel or its licensors and is protected by copyright, trademark, and intellectual property laws.
  • Prohibited Uses: You may not:
    • Reproduce, distribute, modify, or exploit Site content for commercial purposes without explicit written consent.
    • Use Ochapparel’s trademarks, logos, or branding in meta tags, search ads, or third-party platforms without authorization.

6. Limitation of Liability

  • Direct Damages: Our liability for direct losses (e.g., faulty products) is limited to the purchase price of the affected item(s).
  • Indirect Damages: We are not liable for any indirect, incidental, consequential, or punitive damages, including:
    • Loss of profits, data, or business opportunities.
    • Damages arising from Site downtime, technical errors, or third-party actions.
  • Assumption of Risk: You use the Site and its products at your own discretion and risk.

7. Compliance with Terms
By using the Site, you agree to:

  • Abide by these Terms of Service in their entirety.
  • Comply with all applicable laws, regulations, and third-party rights.
  • Refrain from activities that may harm Ochapparel, other users, or third parties (e.g., fraud, harassment, hacking).

8. Inquiries and Assistance
For questions about these terms, orders, or Site use, contact our Customer Support Team at:

  • Email: [email protected]
  • Live Chat: Available on the Site during business hours.
  • Response Time: We aim to reply within 24–48 business hours.

9. Amendments to Terms
We reserve the right to update these Terms of Service at any time. Changes will be effective immediately upon posting to the Site. Your continued use constitutes acceptance of the revised terms.

E-mail: info@ochapparel.com
phone：+86 19538769172

名称：荆门市末珏商贸有限公司
name：Jingmen Midue Trading Co., Ltd.

地址：荆门市东宝区龙泉街道办长宁大道51-G510号
Business Address: No. 510-G, 51st Avenue, Changning District, Longquan Sub-district, Dongbao District, Jingmen City

本店的营业时间为：早上9点到下午5点
The business hours of this store are from 9 a.m. to 5 p.m