Return policy

We accept order cancellations before the product is shipped or produced. If your order is cancelled prior to dispatch, you will receive a full refund to your original payment method.
Please note: We cannot cancel orders once they have been shipped or are in transit.

Refund and Exchange Policy

Return Information
Eligibility: We accept no-excuse returns within 14 days of receipt of goods.
Return Process:

  1. The item must be unused, unworn, and in its original condition, including all tags, labels, and packaging.
  2. Follow the return instructions provided in your confirmation email to ship the item to our designated address.
  3. Refunds are processed only after we receive and inspect the returned item.

Cost Information:

  • Return Shipping: Customers are responsible for a $10 return shipping fee unless the return is due to our error (e.g., wrong item shipped, defective product).
  • Refund Processing: Refunds are issued to the original payment method and may take 5–10 business days to reflect in your account (processing times vary by bank/card issuer).

Exchange Information
Eligibility: We accept exchanges without reason within 14 days of receipt of goods.
Exchange Process:

  1. The item must meet the same conditions as returns (unused, unworn, original packaging).
  2. Follow the return instructions in your confirmation email to ship the item back.
  3. Upon receipt and inspection, we will send a replacement item of equal value at no additional cost.

Cost Information:

  • Exchange Shipping: Customers cover a $10 exchange shipping fee unless the exchange is due to our error.

Important Notes:

  • Refund Adjustments: All refunds are subject to a $10 shipping fee deduction unless the return is due to an error on our part.
  • Single Exchange Limit: You may choose either one exchange or a full refund per order. Multiple exchanges are not permitted.
  • Damaged/Defective Items: If you receive a damaged or defective product, request a return or exchange within 14 days via our support portal.

Late or Missing Refunds
If your refund is not reflected after 10 business days:

  1. Double-check your bank account or payment method.

  2. Contact your credit card company or bank (processing delays may occur).

   3. If unresolved, email our Customer Support Team at [email protected] with your order number and details.

E-mail: info@ochapparel.com
phone：+86 19538769172

名称：荆门市末珏商贸有限公司
name：Jingmen Midue Trading Co., Ltd.

地址：荆门市东宝区龙泉街道办长宁大道51-G510号
Business Address: No. 510-G, 51st Avenue, Changning District, Longquan Sub-district, Dongbao District, Jingmen City

本店的营业时间为：早上9点到下午5点
The business hours of this store are from 9 a.m. to 5 p.m