Order Processing Guide

Ochsenbine Custom Apparel's process to completing an order is thorough to guarantee full satisfaction for all of our clients.

Consultations

  • Answer client’s questions and discuss ideas and expectations:
    • Date client needs product
    • Type of Design / Logo
    • Color(s) of Design /Logo
    • Placement of Design / Logo
    • Style of shirt
    • Brand of shirt
    • Amount of shirts including sizes
    • *Method of delivery (see printing and delivery)
  • Discuss general pricing for quote

Accepting a Quote

  • Quote is prepared based on inquiries from client
  • Client accepts quote
    • Quote is good for up to 3 months of the date issued
  • Digital Design is prepared and presented to Client:
    • Changes are made as requested
    • Finalized once client is completely satisfied with Design / Logo
  • Complete quote is prepared which includes:
    • Quantity of t-shirts
    • Item number for the style of t-shirt(s) to be ordered
    • Description of brand and color of t-shirt(s) to be ordered
    • Size of t-shirt(s)
    • Print location (front, back or pocket)
    • Unit price and total unit price (if multiple sizes ordered)
    • Unit price(s) are subtotaled
    • Sales tax (7.25%) is added for overall balance due
    • Finalized Digital Design
    • *Method of delivery (see printing and delivery)
  • *Client signs off on finalized quote and puts down a 50% deposit (see printing and delivery)
    • Client and Ochsenbine Custom Apparel receive a signed copy of finalized quote
    • A receipt for each payment and invoice are provided at time of delivery

Printing and Delivery

  • Ochsenbine Custom Apparel prints order:
    • Finished printed product is solely based on final signed quote
  • Ochsenbine Custom Apparel delivers client’s product via selected method of delivery:
    • Hand Delivered: Ochsenbine Custom Apparel will hand deliver to clients that live within Belmont County Ohio; free of charge.
    • Standard Shipping: Standard shipping rates apply to all orders of clients located more than 5 miles outside of the Belmont County Ohio area.
  • Client provides Ochsenbine Custom Silk Screening with final payment upon delivery:
    • If order is shipped (not hand delivered), final payment, in full, will be due upon acceptance of a completed and signed quote.
      • This pertains to all orders that are not within the Belmont County Ohio area.
    • All orders subject to hand delivery,  those within the Belmont County Ohio area, will require a 50% deposit upon acceptance of a completed and signed quote. The remaining, final balance will be due upon delivery of product.  

100% Satisfaction Guarantee

Satisfaction Guarantee

Ochsenbine Custom Apparel stands behind the quality of our product. We strive for 100% satisfaction for our clients. If there are any questions or concerns about the product you have received, please contact us. We will assess the situation and take the necessary actions required to meet our high standard of quality.